Job Title: Customer Support Advisor

Salary: £20,500 – £22,000 per annum plus monthly bonus and excellent benefits

Location: Birmingham

Duration – Permanent

Hours: Monday – Friday 09.00 – 17.30 plus occasional Saturdays

We are recruiting for an experienced Customer Support Advisor to join our clients busy team. The main purpose of this role is to manage a case load of motor claims during the period of customers requiring a hire vehicle. With excellent customer service skills, you will be:

• Quality checking claims to ensure no delays have occurred which could affect the recovery of hire charges
• Accurately assess the claim status and documentation on receipt of assigned claims to ensure they are managed in the most efficient manner
• Correctly validate claims to ensure the repair work is authorised appropriately
• Verify all relevant and correct documentation is received to the correct standard and recorded on the claim
• Monitor the timely processing of assigned claims to deliver agreed targets and customer expectations
• Liaise with external partners with a view to progressing and managing the claim, positively influencing those involved
• Ensure customers are kept up to date when dealing with any issues or problems that may arise during the hire period
• Ensure all costs associated to the hire period are able to be billed and recovered through efficient claims management
• Comply with GDPR

Key Skills/Experience Required:

• Demonstrate experience within a fast-paced customer service role, ideally telephone based
• Excellent communication skills and demonstrable proven negotiation skills
• Good written communication skills, capturing a clear logical summary of situations
• Possess an excellent customer service ethos with empathy skills
• Excellent organisation and prioritisation skills
• Ability to work under pressure and on own initiative
• Previous experience of achieving targets
• Results driven and tenacious

The successful Customer Service Advisor will receive a salary of £20,500 – £22,000 plus monthly bonus, 22 days holiday (rising with length of service, private healthcare, life insurance, employee assistance programmes and ongoing career development.

For more information, or to apply for this vacancy, please get in touch. 0121 296 5766

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

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