Job Title: Call Handler

Salary: £20,000 plus excellent benefits package

Location: Birmingham/Hybrid

Hours: Rotating shifts between 8am – 8pm Monday to Saturday (approx. one Saturday a month)

Occasional Sunday and Bank Holiday working may be required.

Description:

Due to promotion and increased workload, we are currently recruiting a Call Handler to work as part of a large friendly team within a well-established business.

You will be required to answer approximately 40 calls per day and transfer them to the relevant department whilst also providing administrative support service to all internal departments.

Key Duties:

• Receive incoming calls and direct as required to internal colleagues, or take clear messages and ensure they are communicated appropriately
• To prepare all outgoing post for dispatch
• To scan all incoming documentation onto the internal system and allocate to the correct departments
• To ensure filing and paperwork is dealt with and kept up to date
• Other general administrative tasks to support internal departments

Key Skills/Experience Required:

• Experience in a customer service or administration-based role is preferred but training will be given
• Clear verbal and written communication skills
• The ability to prioritise and work to deadlines
• Ability to work under pressure
• Competent in MS Office

The successful candidate will ideally be experienced in a telephone-based role and will have excellent attention to detail. In return for your hard work, you will earn a starting salary of £20,000 and excellent benefits.

For more information, or to apply for this vacancy, please get in touch. 0121 296 5766

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

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