Job Title: New Claims Advisor

Salary: £22,000 – £25,000 plus extensive benefits package

Location: Birmingham/Hybrid

Duration – Permanent

Hours: 8am – 8pm Monday to Saturday on a rotational basis (occasional Sunday & Bank Holiday’s may be required)

We are looking to recruit additional members for a busy team delivering high quality, telephone based sales through service experience to customers.

You will be required to provide first line support to new customers, converting the initial call into a new claim, through the provision of excellent service, attention to detail, recording of events and booking repairs.

Key Duties:

• Processing, managing and converting new claims in line with business requirements
• Communicating with third parties and colleagues over the phone to ensure all relevant information is captured in order to convert to claims
• Updating systems with an accurate record of discussions around new and existing claims
• Delivering excellent customer service, you will support internal and external processes to help manage a smooth and efficient service to partners and customers
• Using open questioning and active listening to gain an understanding of the situation whilst demonstrating empathy to ensure all relevant claim information is captured and recorded
• Speaking to customers and witnesses to gain an understanding of the situation and whether a claim can be made
• Observing and complying with GDPR
• Working to set objectives and targets

Key Skills/Experience Required:

• Experience of working in a fast paced, target driven, customer focussed environment
• Experienced working within a telephone-based role
• The ability to learn new processes
• Competent in MS Word and Excel
• Possess excellent verbal and written communication skills with the ability to capture clear logical information
• Ability to effectively manage professional relationships with business partners and clients
• Results driven with experience of achieving against targets
• Excellent prioritisation skills, recognising the importance and urgency to work to tight deadlines at pace

The successful candidate will ideally be experienced in a fast paced environment and will have excellent verbal communication skills. In return for your hard work, you will earn a starting salary of £22,000 – £25,000 plus extensive benefits package.

For more information, or to apply for this vacancy, please get in touch. 0121 296 5766

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.