Salary: £19,500 – £24,000

Location: Solihull

Hours: 37.5 hours per week – Monday to Friday, 8.30am to 5.00pm (one hour for lunch) Hybrid

working is available.

Due to expansion our client, a well-respected and long-established financial services company based

in Shirley, Solihull is recruiting a Completions Officer to join their busy new business team.

The ideal candidate will have excellent customer service skills who ideally understands the mortgage

life cycle and completion process but if not is keen to build their knowledge in this area.



Action all post offer incoming post, emails, and faxes



Refer to and liaise with underwriters, surveyors, and legal department as and when

appropriate



Action Report on Title in line with checklist



Carry out high court petition searches



Release of completion funds



Handle all incoming completion enquiries



Communicate with and update solicitors on progress of the mortgage offer



Handle the post completion retention funds process



Experience in a customer service-based role



Working knowledge of the mortgage industry, mortgage lifecycle and mortgage completion

process



Knowledge and understanding of legal issues relating to completion of mortgages



Demonstrate excellent communication skills, ability to empathise and challenge processes



Ability to work on your own initiative



Adapt communication style to suit customers when required



The ability to remain calm under pressure



An excellent telephone manner



A can-do attitude

In return for your hard work, you will earn a starting salary of £19,500 – £24,000 and excellent

benefits.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates

who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service.

Your data will be kept securely and retained in line with GDPR regulations. You have the right to

withdraw your consent to the use of your personal data for the specified purpose at any time.