Job Title: Operations Assistant

Salary: £23,000 – £26,000

Location: Hall Green, Birmingham

Hours: Monday to Friday 9am – 5pm, with 2 Saturdays a month with a day off in lieu

Description:

Working for a successful and well-established retail company, we are recruiting for an efficient, organised and personable individual to take ownership of managing the growth and success of a small team by being responsible for the production, procurement and daily planning of operations, whilst ensuring customers receive a first class experience from start to finish.

This role would suit someone with experience as an Operations Assistant, Office Manager, Operations Manager, Senior Administrator, Scheduler, Administrator/Co-ordinator background

Key Duties:

• Communicating and liaising with all employees to ensure delivery times are met by planning, scheduling and reviewing the workload and manpower to ensure targets are met
• Managing stock control and checks to ensure inventory records are accurate
• Offer an excellent customer service experience face to face and over the phone, by maintaining customer relationships to ensure repeat business

• Taking orders and seeing through from start to finish

• Upselling of products, and taking care of any customer concerns or complaints that may arise
• Ensure the production team has enough time to manufacture and deliver products based on the client’s request
• Booking survey and fitting appointments with the customers
• Monitoring installation standards
• Monitor the day-to-day financial operations within the company, such as invoicing and credit control
• Ensure up to date employment law/health and safety regulations are adhered to and guidance is provided to employees
• Attend any training, seminars, exhibitions etc.; deemed relevant to the role

Key Skills/Experience Required:

• Full product training will be given, however, experience in a similar role is essential.
• The ability to follow a process through from start to finish
• Excellent organisation skills, accuracy and attention to detail with excellent customer service skills and experience
• A friendly, approachable manner with the ability to multi task and prioritise with a can do attitude
• A good understanding of maths and measurements
• Experience of suggesting and implementing new procedures

This is an excellent role for an experienced Operations Assistant to work in a varied role within a busy, friendly environment. In return you will receive a salary of £23,000-26,000 depending on experience.

If you are interested in finding out more or know of someone who might be interested than please get in touch. You can email careers@morganparkes.couk or call 0121 296 5766

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

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