Salary: up to £21,000

Location: Lichfield (Based in the office for the first three months, with hybrid working thereafter)

Duration – Permanent

Hours: Rotating shifts between 8am – 8pm Monday to Friday.

Plus, a Saturday, on average 1 in 2 with a day off in lieu in the week.

Experienced Claims Handler or telephone-based Customer service professional?

Used to working within a fast paced, target driven customer focussed environment?

Possess excellent customer service skills, empathetic and a self-starter?

If yes, we are waiting to hear from you!

Key Duties:

• Processing, managing and converting new claims in line with business requirements
• Communicating with third parties and colleagues over the phone to ensure all relevant information is captured in order to convert to claims
• Updating systems with an accurate record of discussions around new and existing claims
• Delivering excellent customer service, you will support internal and external processes to help manage a smooth and efficient service to partners and customers
• Using open questioning and active listening to gain an understanding of the situation whilst demonstrating empathy to ensure all relevant claim information is captured and recorded
• Speaking to customers and witnesses to gain an understanding of the situation and whether a claim can be made
• Observing and complying with GDPR
• Working to set objectives and targets

Key Skills/Experience Required:

• Experienced working within a telephone-based role, ideally with soft sales experience
• Experience of working in a fast paced, target driven, customer focussed environment
• The ability to learn new processes
• Competent in MS Word and Excel
• Possess excellent verbal and written communication skills with the ability to capture clear logical information
• Ability to effectively manage professional relationships with business partners and clients
• Results driven with experience of achieving against targets
• Excellent prioritisation skills, recognising the importance and urgency to work to tight deadlines at pace

The successful candidate will ideally be experienced in a fast paced, target driven environment with debt collection experience and will have excellent verbal communication skills. In return for your hard work, you will earn a starting salary of up to £21,000.

For more information, or to apply for this vacancy, please get in touch.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.