Job Title: Claims Negotiator (Cash Collections)

Salary: £20,500 to £25,000

Location: Lichfield

Hours: Monday to Friday, 9.00am to 5.30pm

Description:

Due to promotion and increased workload, we are currently recruiting a Claims Negotiator to work as part of a large friendly team within a well-established business in Lichfield.

You will be required to deliver monthly pledge and cash targets through effective resolution of motor claims.

Experience in a similar role is required, however, full product training will be given, and progression opportunities will be available.

Key Duties:

• To investigate causes of non -payment delays and resolve promptly
• To review case history of assigned claims, liaising with internal departments as needed to establish status
• To update the BackOffice system with accurate clear records of discussions had, next steps and time frames
• To review file, location, and road layout of accident, speaking with client and witnesses if liability is disputed. Consulting with Team Leader over findings and next step if necessary
• To produce a chronology of events through liaising with Repairers and Insurers if hire period is disputed, making recommendations re next step to Team Leader
• To reinforce payment criteria set out by ABI (Association of British Insurers) if vehicle rate or penalty for late payment charge is disputed
• Push for commitment from third party Insurer for payment and making recommendations to Team Leader when litigation should commence
• Agree all under recoveries with Margin Protection Team
• Observing and complying with GDPR
• To achieve objectives and targets set

Key Skills/Experience Required:

• Demonstrable high-volume business to business debt collection experience within a fast-paced target driven environment ideally within a similar environment
• Excellent verbal communication skills, persuasive and assertive
• Demonstrable proven negotiation skills
• Good written communication skills, capturing a clear logical summary of situations
• The ability to prioritise, recognising importance and urgency and work to tight deadlines
• Results driven
• Ability to work under pressure
• Able to work on own initiative as well as support team and departmental goals and objectives
• Competent with using MS Office
• Knowledge of the ABI, GTA (General Terms of Agreement) would be advantageous but not essential

The successful candidate will ideally be experienced in a fast paced, target driven environment with debt collection experience and will have excellent verbal communication skills. In return for your hard work, you will earn a salary of up to £25,000, depending on experience.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.