Job Title: Membership Engagement Executive

Salary: £20,000 to £25,000 depending upon experience

Location: Coventry

Hours: Monday to Friday, from 9.00am until 5.00pm (totalling 35 hours per week)

Description:

Working for a well-established organisation based in Coventry, the role requires a good telephone manner and administrative skills to maintain contact and engagement with members. You will be required to establish a relationship to build added value across all areas including training and skills development, business support, economic reporting, policy and public affairs.

The ideal person will have Telesales experience, be positive, self-confident, self-motivated, self-disciplined and have an excellent telephone manner.

Duties and responsibilities:

• Act as a first point of contact for existing Supplier and Service members
• Create and manage relationships with new and existing members, understanding their needs and ensuring they understand the benefits from membership
• Particular emphasis on members with low engagement
• Maintain the company’s CRM system ensuring accurate records of all calls and dialogue with members, maintaining active records including merging of duplicates or identifying old data to be deleted
• Proactively promote all products and services
• Organise, promote and administer supplier and service-related forums
• Maximise leads and opportunities, ensuring all leads are followed up in a timely manner
• Assist with enquires, via telephone and email
• Present a professional image in all communications and meetings
• Provide administrative support for colleagues as requested or directed by line manager
• Any other duties as and when required

Key Skills/Experience Required:

• Telesales experience is essential
• Excellent telephone manner, communication and listening skills
• Ability to interface and relate to people from differing backgrounds and status
• Ability to communicate effectively via the telephone and/or face to face
• Good level of competence in Excel, Word and Outlook
• Experience of using a CRM system
• Good organisational skills used in planning own workload
• Calm and professional disposition
• Capable of working under pressure to meet necessary deadlines and initiatives
• Well organised with strong attention to detail

This is an excellent role for a well experienced, professional individual looking for a new challenge within a successful company. In return for your hard work, you will earn a salary of between £20,000 and £25,000 depending on experience.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.