15 Aug

Customer Support Administrator Birmingham

Full Time, Permanent
Posted 5 years ago

We are the charity who look after and bring to life 2,000 miles of waterways across England and Wales, because we believe that life is better by water. Every role across the Trust plays it’s part in transforming our canals and rivers into spaces where local people want to spend time and feel better, bringing wellbeing benefits to millions.

The role of Customer Support Administrator is to deliver excellence in customer service and support for customers, dealing with face to face enquiries, on the phone and in written communications and providing general administration and financial support to the waterway.

We have 1 vacancy to cover the West Midlands region, based out of Cambrian Wharf, Birmingham.

  • Part of the front of house team at Cambrian in Birmingham
  • Ensuring that all enquiries are managed in a friendly, helpful, professional and conscientious way via email, telephone calls and face to face.
  • Administration support to the management team including meeting organisation, taking minutes at meetings etc.
  • Produce accurate and timely communication for our customers for example, through telephone calls, notice boards, post, email, social media and our website.
  • Coordinate the organisation of events and functions within the waterway, for both internal and external customers.
  • Cash handling for licences, electric cards, laundry and lockages.
  • Provide administration services for the Region including managing the post, booking meetings, organisation of occupational health visits, training, building management and equipment servicing.
  • Produce accurate and clearly presented reports that support the needs of the business.
  • Maintain accurate and well organised systems of records that are easily retrievable.
  • Use SAP to provide financial and administration services to the waterway, to ensure effective ordering of materials and supplies, to work with notifications and other financial processes.
  • Provide support to ensure the effective running of welcome stations around the waterway.
  • Display the Trust values and behaviours at all times.
  • Ensure that diversity and inclusion are integrated into all aspects of Trust life and promote inclusion by challenging behaviour, practices, actions, or decisions that are counter to the objectives of the Trust’s policies and values.
  • A high standard of written English is required together with competency in use of email and Microsoft Office packages.
  • Experience in an office environment is essential.

This is a full time role (37 hours) but job share would be considered.

Knowledge, Skills/Qualifications & Experience

  • NVQ Level 2 Business Administration.
  • GSCE in Maths and English.
  • Some knowledge of working safely.
  • Some budget management experience.
  • Some experience in SAP.
  • Proven experience in a customer service area, providing “front of house” services.
  • Proven experience of administration.
  • Some experience of working as or with volunteer(s).
  • Communication skills that allow you to inform, help and advise customers clearly and professionally and liaise with other professionals.
  • Ability to deal with difficult and potentially confrontational situations.
  • Confident in the use of the MS Office word processing and spreadsheet software.
  • Confidence, patience, politeness, tact and diplomacy, when addressing customer enquiries
  • Ability to work well under pressure.
  • Good personal presentation, especially when working with customers face to face.

What We Offer

At the Trust we care passionately for our waterways, and as importantly, for those who look after and use them. We strongly believe that a diverse workforce brings with it a diversity of ideas, thinking and ways of working which enhances what we do as a Trust.

 

In addition to your annual salary we offer a generous pension scheme and other benefits. Further details can be found here.

 

We are striving to represent the diverse communities that we are a part of. All candidates will be treated on the basis of their merits, skills and abilities and solely by being assessed against the requirements for the job. Many of our vacancies can be considered for people who wish to work flexibly, job share or part time

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Closing Date 17/08/2020