Job Title: Customer Service Administrator

Salary: Between £24,000 and £26,000

Hours: Full Time, Monday to Friday 9 to 5.30

Location: Tanworth in Arden, Solihull (own transport essential)

Description:

We are currently recruiting for a competent and enthusiastic Customer Service Administrator with an excellent telephone manner to join a small friendly team within a busy, successful and well-established company based in Tanworth in Arden, near Solihull.

The role requires an experienced Customer Service specialist who is able to answer incoming queries effectively, whilst building and maintaining business relationships of the highest standards.

Key Duties:

• Answering a high volume of telephone and dealing with enquiries in a confident manner
• Assisting customers with their accounts, responding intelligently, politely, and efficiently to an enquiry so a positive outcome is achieved
• Managing contracts and paperwork
• Entering data into the in-house computer system
• Sending system generated letters when required
• Dealing with email queries and responding accordingly
• Work closely across all teams from Customer Service, Management, Software Development, Business Development and Sales & Marketing, to ensure constant up to date knowledge of all areas of the business
• Provide ad-hoc support as and when required

Key Skills/Experience Required:

• Good interpersonal skills who can integrate into the team and collaborate effectively
• Previous experience within a customer service-based environment, both in person and over the phone, is essential
• Excellent computer, literacy, and organizational skills with attention to detail
• Proven record of using initiative to work independently and as a team member
• Confident and polite telephone manner.
• An ability to prioritise workload and perform well in busy periods
• A good general knowledge and all-round IT literacy
• Problem solving and a good initiative is essential.
• Knowledge of GDPR

This is an excellent role for an experienced Customer Service Administrator to work in a varied role within a busy team.

For more information, or to apply for this vacancy, please get in touch. 0121 296 5766  careers@morganparkes.co.uk

It is essential that you have your own transport, as this location can’t be reached on public transport.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.