Account Manager

As an exciting business looking to continue, its growth strategy, The Force Group is looking for an Account Manager to create long-term, trusting relationships with our customers.

The Account Manager’s role is to:

• Oversee a portfolio of assigned customers
• Identify new business opportunities among existing customers
• Actively seek new sales opportunities from new customers
• Answer client queries
• Liaise with cross-functional internal teams such as operation, technical sales and manufacturing to improve the entire customer experience
• Collaborate with our technical sales team to achieve quotas
• Keep our clients satisfied and engaged with our products and services
• May require occasional travel to site, to build even stronger relationships with customers

Responsibilities

The Account Manager is responsible for:

• Serve as the lead point of contact for all customer account management matter
• Build and maintain strong, long-lasting client relationships
• Ensure we are delivering the right message to the right time and be known by our customers to help get the right answers
• Negotiate contracts and close agreements to ensure the business develops
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to management
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g., sales results and annual forecasts)
• Prepare reports on account status
• Collaborate with sales team to identify and grow opportunities within industry sectors
• Assist with challenging client requests or issue escalations as needed

About You

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation
• Solid experience with CRM software (e.g., Priority, Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or relevant field

The Job

• Full time / permanent
• Up to £26,000-£30,000 basic pay
• 22 days holiday
• Pension scheme
• Based in Solihull, West Midlands
• Reporting into the General Manager

Company Snapshot

• The Force Group – Manufacturing and distribution group of businesses
• Down-to-earth and approachable management
• Ambitious plans to grow, allowing the individual to develop new skills and take on growing responsibility
• Offer long-term careers and future prospects

How to apply

Please send your CV with a covering letter to info@valveforce.co.uk if you are serious about becoming a relied upon valued member of our team.

Please note recruitment consultants will not be considered or welcome.

We expect you to:

• Develop your skills and want to learn
• Work safely and to respect the safety of others
• Treat everyone you meet with respect and dignity
• Deliver superior service to our customers
• Excel in everything you do

You will receive:

• Competitive wages and benefits
• Fair treatment based on an individual performance free from discrimination
• Recognition of high performance
• Clear career paths and excellent training
• An enabling work environment