19 Feb

Administration Assistant, B93

Missionary Society of St Columban

Temporary
Posted 6 years ago

Job Title:                     Administration Assistant

Place of work:             Columban Mission Office, St. Columban’s, Widney Manor Road, Solihull B93 9AB

Reporting to:               Mission Office Administrator

Salary range:               £9.30 to £10.00 per hour depending on experience

Hours:                          26 hours/week to be worked over 4 or 5 days Monday to Friday between the hours 9.00 AM and 4.00 PM

This role is offered on a fixed term contract until Friday 29th January 2021

 

Main Duties and Responsibilities

 

Under the guidance and supervision of the Mission Office Administrator and the Mission Office Team, the Administration Assistant will undertake the following duties:

 

  • Become proficient in Donorflex, the Mission Office CRM database, and assist the Mission Office Team in processing donations, Mass intentions, notices, queries and requests for information received from Columban supporters, in particular the response to direct mail and parish appeals.

 

  • Provide a welcoming reception service for telephone enquiries to the Columban Mission Office; handle or re-direct, as appropriate, telephone calls for Columbans and staff in the Region.

 

  • Administration support to our Legacy Officer; this will include scanning and filing documents and updating the Legacy module on our database.

 

  • Process and fulfil orders for books, cards and other items on sale.

 

  • Become proficient in the use of the mini-mailer and franking machine and assist with preparing and sending out post from the Mission Office.

 

  • As required, to assist with monitoring and ordering stationery, office supplies and furniture required by the Mission Office, and with the maintenance of office equipment.

 

  • Attend and participate in meetings of the Mission Office staff and undertake tasks and duties that arise which will contribute to the effective and efficient operation of the Mission Office.

 For an informal discussion about the role, please contact

Stephen Awre, Mission Office Administrator T: 01564 772 096 or E: stephenawre@columbans.co.uk

 Deadline for applications – Midnight on Sunday 8th March 2020.
Job Specification

Criteria Essential Desirable
Qualifications/Training Good general standard of education to GCSE or equivalent, including Maths and English

 

 NVQ or equivalent in Administration

Training relevant to the role’s main duties and responsibilities
Skills/competencies

 

 Good standard of written and spoken English

Competency in Microsoft Office (2010 or later), especially Word, Excel and Outlook

Accurate keyboard skills and attention to detail

Effective interpersonal skills

 

 Experienced in using modern office equipment – e.g. franking machine, printer/scan/copier, mini-mailer.

 
Previous experience

 

 Reception and administration work in an office environment

Experience of working in a small office/team

 Experience of working in a fundraising or finance team.

Customer service experience.

Employment/volunteering in a charity or Catholic organisation

 
Special aptitudes and knowledge

 

 Able to organise and manage your time and work and to show initiative in carrying out tasks

Team player and a willingness to adapt to new ways of working

 Knowledge of Donorflex or similar CRM database system

Knowledge and understanding of VOIP telephone systems

Knowledge and understanding of franking mail and Royal Mail business services

Understanding of the Catholic Church and empathy with the charitable aims of the Columbans