New Claims Advisor/Customer Service

Coleshill – own transport essential as there isn’t any public transport to the location

£19,990 plus bonus, free parking and excellent benefits

38 hours per week (Monday to Saturday working shifts between the hours of 8.00am and 8.00pm on a rotational basis. You will also be required to work occasional Sundays and bank holidays)

Key Duties:

• Answer calls to potential customers, process and manage all new claims in line with business requirements
• Communicate effectively with referral partners over the phone to ensure all new claims are captured and converted
• Updating the in house computer system with clear records to track progress
• Use open questioning and active listening skills to ensure all relevant claim information is captured
• Speak to customers and witnesses to gain an understanding of the situation and whether a claim can be made

Key Skills/Experience Required:

• Experience working in a fast paced, telephone based customer focused role
• Previous soft sales experience is beneficial but not essential
• The ability to learn new processes quickly and efficiently
• Competent using Word and Excel
• Excellent communication skills
• Adaptable and tenacious

For more information, or to apply for this vacancy, please email your CV to careers@morganparkes.co.uk or call 0121 296 5766.