Job Title: First Line IT Support

Salary: £11 per hour

Hours: 40 per week

Location: Tanworth in Arden, Solihull (own transport essential)

Description:

We are currently looking to recruit for a like-minded individual to joinour clients IT Support Team. They are a family run, successful and well-established business based in Tanworth in Arden, near Solihull.

It is essential that you have your own transport, as this location can’t be reached on public transport.

Key Duties:

• To work closely with owners, managers and front of house staff to provide support and training for both software and hardware
• Ensure thatcustomers receive full set up and ongoing support for full range of software
• Ensure all customer needs are met by providing regular check-ups, detailed software guidance calls and email support
• Support with occasional opportunities to provide face to face training and technical support to our customers across the UK and Ireland
• To work closely across all teams from Membership Customer Service, Management, Software Development, Business Development and Sales & Marketing, to ensure constant up to date knowledge of all areas of the business

Key Skills/Experience Required:

• Strong interpersonal skills who can integrate into the team and collaborate effectively
• Previous experience within a customer service-based environment both in person and over the phone would be preferred
• The ability to communicate technical concepts to a non-technical audience would be advantageous
• An ability to prioritise workload and perform well in busy periods
• A good knowledge of windows 10 and 11, Microsoft Excel and general all round IT literacy
• The successful candidate should be happy participating in product discussions and be willing to get to grips with range of products and the business problems that customers face
• Able to organise and co-ordinate hardware installations, working within house team of engineers
• Problem solving and a good initiative is essential
• Responsible for investigating and making and justifying technical decisions

This is an excellent role for experienced First Line IT Support to work in a varied role within a busy team. In return you will receive £11 per hour for 40 hours per week.

It is essential that you have your own transport, as this location can’t be reached on public transport.

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.