Job Title: Customer Relations Officer

Salary: £25,000 to £26,000

Location: Shirley

Hours: 37.5 hours per week, Monday to Friday, 8.30am to 5.00pm (one hour for lunch). There is hybrid working options with at least one day a week to be based in the office.

Description:

We are delighted to be recruiting on behalf of our client, a well-respected and long-established financial services company based in Shirley who is currently recruiting to expand their innovative and energetic team.

The Customer Relations team are seeking someone to help them review and respond to customer complaints.

Your main job role will be to build positive relationships with customers, third party businesses, trade bodies and regulators.

Key Duties:

• Receive and effectively manage incoming complaint related calls
• Review new complaints to ascertain the suitability to resolve immediately over the telephone
• Telephone customers to gain information, conciliate, negotiate and build relationships
• Action non-standard complaints including ‘high profile’
• Fully investigate the background of customer complaints
• Ensure that all complaints are resolved to complete satisfaction
• Produce an effective, well written final response letter that will close the complaint
• Work closely with other team members, providing assistance where required, to ensure that team targets are consistently achieved
• Manage, organise and update information on computer systems and paper files to enable precise records to be maintained and accurate statistics to be produced for management information purposes

Key Skills/Experience Required:

• Excellent communication and customer service skills
• Good attention to detail with emphasis on producing high volumes of work with accuracy and efficiency
• A disciplined approach to work, ensuring that deadlines are always met
• Ability to organise and prioritise workload
• Grade C or above GCSE (or equivalent) in English and Mathematics

In return for your hard work, you will earn a starting salary of £25,000 – £26,000 and excellent benefits.

For more information, or to apply for this vacancy, please get in touch. 0121 296 5766 or email careers@morganparkes.co.uk

Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

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